Terms and Conditions of Use

By accessing and using the A1 Door Services website, a1doorservices.com, or engaging with any content, services, or products offered by A1 Door Services (“Company” or “We”), you agree to be bound by these Terms and Conditions. You are responsible for complying with all applicable local laws and regulations. If you do not agree with these Terms and Conditions, you are prohibited from using our website and services.

Our website and all its features, functionality, and content are owned by A1 Door Services and are protected by United States copyright, trademark, and other intellectual property laws.

A1 Door Services reserves the right to modify or remove any part of the website or its contents at our sole discretion without notice. We are not liable if any part or all of the website is unavailable at any time.

We are committed to protecting your privacy. Please review our Privacy Policy, which governs your use of the site, to understand our practices. By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

Permission to use and access this website is granted under a limited license, not a transfer of title. Under this license, you may not:

• Modify or copy any materials or services;
• Use the materials or services for any commercial purpose or public display;
• Attempt to decompile or reverse engineer any software on this website;
• Remove any copyright or other proprietary notations from the materials;
• Transfer the materials to another person or entity, or “mirror” the materials on any other server;
• Engage in data mining, data harvesting, data extracting, or any other similar activities.

This license will terminate automatically if you violate any of these restrictions and may be terminated by A1 Door Services at any time.

The information on this website, including service descriptions, blog articles, guides, and FAQs, is provided for informational purposes only. It is not a substitute for an on-site inspection by a qualified door technician. A1 Door Services is not responsible for any content posted on the website and will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful materials that may infect your computer equipment or data due to your use of our site.

The materials on this website are provided on an “AS IS” and “AS AVAILABLE” basis. A1 Door Services makes no warranties, express or implied, including but not limited to implied warranties of merchantability.

Reproduction, distribution, republication, and/or retransmission of materials contained on this website are prohibited without prior written permission from A1 Door Services.

To the fullest extent permitted by law, A1 Door Services will not be liable for any damages, under any legal theory, arising out of or in connection with your use or inability to use our website, linked websites, content, or services obtained through our website. This includes any direct, indirect, special, or consequential damages, including but not limited to loss of revenue, profits, business, use, or data.

Door installation, replacement, and repair may reveal pre-existing or hidden conditions, such as rotted framing, water damage, structural settlement, or out-of-square openings. A1 Door Services is not responsible for these underlying conditions, and any work needed to correct them will be quoted separately. Installing or repairing doors, locks, and security hardware improves security but cannot guarantee protection against forced entry, theft, or loss. We are not liable for delays caused by manufacturer backorders, shipping, weather, permitting, or other circumstances beyond our reasonable control.

By using this website, you agree to indemnify and hold A1 Door Services harmless against any and all liability, claims, damages, and expenses arising from or in connection with your use of the website or services.

The materials on this website may contain technical, typographical, or photographic errors. A1 Door Services does not warrant that any materials on the website are accurate, complete, or current. We may change the materials at any time without notice.

A1 Door Services is not responsible for the contents of any linked third-party websites. The inclusion of any link does not imply endorsement by A1 Door Services. Use of any such linked website is at the user’s own risk.

A1 Door Services may revise these Terms and Conditions at any time without notice. By using the website, you agree to be bound by the current version of these Terms and Conditions.

Any claim relating to the A1 Door Services website shall be governed by the laws of the state in which A1 Door Services is headquartered, without regard to its conflict of law provisions.

Scope of Door Installation & Repair Services

A1 Door Services provides residential, commercial, garage, and automatic door installation, replacement, maintenance, and emergency repair services, including door hardware, door closers, panic bars, ADA door operators, fire door repair, and emergency board-up. The work we perform is limited to what is described in your written estimate, work order, or invoice. Any additional work requires a separate estimate or your approval of a change order. Emergency board-ups and temporary securements are short-term solutions only, and a permanent repair may be needed afterward.

Estimates and Quotes

Estimates are based on the information available at the time of inspection. Estimates given by phone, text, or online are preliminary until confirmed on site. Written estimates are valid for 30 days. Prices may change if the scope of work changes, hidden conditions are discovered, or supplier prices increase before your order is placed. A service call or diagnostic fee may apply to on-site visits and will be disclosed before dispatch. Emergency, after-hours, weekend, and holiday services may be billed at higher rates.

Payment Terms

Unless otherwise agreed in writing, payment for repair and service calls is due in full upon completion of the work. For installation projects, the remaining balance is due upon completion of the installation. Approved commercial accounts are billed according to the terms stated on the invoice. Doors, parts, and materials remain the property of A1 Door Services until paid for in full.

Payment by Card

A 3% convenience fee will be applied to all transactions made using credit or debit cards. This fee will appear on your statement as A1 Door Services. The card processing fee helps us cover the costs imposed by card payment processing services, ensuring we can continue to offer the convenience of card payments to our customers.

Deposits

Custom doors, special-order materials, and large installation projects may require a deposit before materials are ordered or work is scheduled. Deposits are non-refundable once materials have been ordered or work has begun. Deposits help secure your commitment to the services or products requested, allowing us to allocate resources and time effectively.

Non-Refundable Policy & Order Cancellations

All door services and special-order materials are non-refundable once work has begun or materials have been ordered. Warranty terms still apply. Many of the doors, frames, glass units, operators, and hardware components we install are custom-sized or ordered specifically for your job and cannot be returned to the manufacturer. You may cancel at no charge, other than any disclosed service call or diagnostic fee, if you notify us before work has begun and before any materials have been ordered. Please give at least 24 hours’ notice to cancel or reschedule an appointment. A trip charge may apply if our technician arrives and cannot access the property.

Restocking Fees

If you need to return standard (non-custom) hardware, you must do so within 14 days of purchase. Returned items are subject to a restocking fee of 30–100% of the item’s value, depending on the specific item and its condition upon return. Custom and special-order items cannot be returned. Labor costs incurred during the installation or service of the hardware are non-refundable.

Customer Responsibilities

You agree to confirm that you are the property owner or are authorized to approve the work; provide safe and timely access to the property and work area; clear furniture, vehicles, and valuables from the work area; keep pets and children away from the work area; provide access to electrical power; and tell us about any known hazards, such as lead paint, asbestos, electrical issues, or structural damage. You are responsible for obtaining any required HOA, landlord, or property management approvals, and for the accuracy of any measurements or specifications you provide. For commercial properties, the owner or operator remains responsible for ongoing fire code and ADA compliance. Garage door springs, cables, and automatic door operators are under high tension or power; do not attempt to adjust or repair them yourself.

Call Back Policy

By calling A1 Door Services, you agree that we have the right to return your call from any of our portfolio companies listed on our websites and related DBAs. This policy ensures that you may receive follow-up calls from any associated companies to provide you with additional services or information.

All door services and special-order materials are non-refundable once work has begun or materials have been ordered. Warranty terms still apply.

A refund may be issued only if you cancel before work has begun and before any materials have been ordered, if you were charged for services that were not performed, if you were billed in error, or where required by law. To request a refund, contact us with your name, service address, invoice number, and the reason for your request. Approved refunds are issued to the original payment method. Service call fees, diagnostic fees, and card convenience fees are non-refundable unless charged in error.

Nothing in these Terms and Conditions limits any right to cancel you may have under applicable federal or state law, such as a statutory three-day cancellation period for certain home improvement contracts.

These Terms and Conditions, along with our Privacy Policy and any signed estimate, work order, or invoice, constitute the entire agreement between you and A1 Door Services with respect to the website and services, superseding all prior agreements and understandings.

A1 Door Services offers two separate text messaging programs. By opting in to service messages, you agree to receive text messages about your service requests and appointments, including technician assignment and arrival updates, job status updates, estimates, invoices and payment links, and customer support. By separately opting in to marketing messages, you agree to receive promotional text messages, such as special offers, discounts, and seasonal promotions. You may opt in to either program independently. Consent to one program is not required to receive the other, and consent to either program is not a condition of purchase.

Messages may come from any of our local A1 Door Services phone numbers serving your area. Message frequency varies. Message and data rates may apply. Reply STOP to any of our messages to cancel; this stops texts from all of our numbers. Reply HELP to any of our messages for help, or call (855) 676-0881. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy at https://a1doorservices.com/privacy-policy/.